But First Coffee…
Oh, and those are not coffee stains on my mug. They are drips of excellence!
As of 2014, millennials make up 36 percent of the U.S. workforce and by 2020, nearly half (46 percent) of all U.S. workers will be Millennials. The problem for most business owners and executives is your “twenty-something” employees don’t know how to solve the problems you face today, let alone the ones that you will encounter in the years to come.
It’s not their fault, they have grown up with digital technology that helps them think their way through the day. Their education is based on standardized testing with questions they memorized the answers too. If they can’t find it on-line, then it doesn’t exist. If it’s not on the first page of Google, then it’s not important. If they have a problem, they can text their friends or post it to Facebook for answers. They are part of a mobile generation that is used to finding, buying or getting almost everything they want through a click of a computer button.
Problem Solving is the ability to define, analyze and diagnose key components of a problem to formulate a solution. And, the iPad, iPhone, Android, or Kindle doesn’t do this kind of reasoning. Anyone can click a button, but when it comes to conceptual thinking, decision making, creativity, flexibility, conflict management, etc…many millennials need development.
Now the problem is yours because if you want millennial employees who can
- Think outside of the box
- Anticipate needs
- Take calculated risks
- Solve customer issues without a script
- Assume responsibility
- Make reasonable decisions without having to call a manager
Then you will need to train them to the level you need.
“We don’t rise to the level of our expectations, we fall to the level of our training.” – Archilochus
Breakthrough to EQ® – Emotional Quotient: will give you the high energy-high impact you want for your next company meeting or conference. We combine personalized EQ assessment with specific techniques and experiences to help your people utilize their emotions to reach higher levels of performance and more productive relationships.
Job Performance Benchmarking™: is a process that will enable you to avoid the painfully high cost of making bad hires by assessing the job and then matching the right people to ensure job fit and vastly improve retention.
Assessing Your Business Growth™: using a proprietary process based on the research of over 1000 companies and counting, you can rapidly assess obstacles to your business’s growth, predict future problems and prevent losses in productivity and profits.